Concentrix
·Architecture
CRM Architect
About this role
Lead architect role for Microsoft Dynamics 365 CE solutions at Concentrix. Design and implement enterprise-grade CRM across Sales, Customer Service, Marketing, and Field Service modules. Requires deep expertise in D365, Power Platform, and Azure integration with 8+ years experience.
Must have
8+ years experience with Microsoft Dynamics CRM or D365 CE including multiple full-cycle implementations
Strong understanding of Power Platform including Power Apps, Power Automate, and Dataverse
Expertise in data modeling, integrations with Azure Logic Apps and APIs, and security models in D365
Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development
Experience with CI/CD for D365 using Azure DevOps
Excellent communication, leadership, and stakeholder management skills
Technologies
Responsibilities
Serve as lead architect for D365 CRM implementations, upgrades, and integrations
Design scalable, secure, and performance-optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules
Translate complex business requirements into robust architectural designs and solution blueprints
Oversee solution configuration, customizations including plugins, workflows, and Power Automate, and data migrations
Provide technical leadership and guidance to delivery teams including developers, consultants, and testers
Collaborate with stakeholders across IT, business units, and external vendors
Drive governance around D365 customizations and Power Platform components
Ensure adherence to Microsoft best practices and enterprise architecture standards
Lead performance tuning, code reviews, and quality assurance efforts
Stay current on D365 roadmap and recommend new capabilities where appropriate
Work with leadership to budget projects
Support pre-sales activities as needed
Benefits
Recruitment process
Position is for an existing immediate vacancy with start as soon as possible
Application deadline is August 24
Position may only be performed in AB, BC, MB, NB, NL, NS, ON, PE, and SK provinces
Work is generally sedentary in nature requiring regular computer and office equipment operation
Concentrix uses AI tools as part of recruitment screening and assessment process
