Twilio
·Artificial Intelligence
Senior Data and AI Specialist
About this role
Join Twilio's Strategy & Operations team to unlock growth through data analysis, AI agent workflows, and automation. You'll build tools to fight fraud, reduce billing errors, and optimize telecom network margins while collaborating across Carrier Relations, Engineering, Product, and Finance.
Must have
5+ years professional experience in technical data and automation solutions
Extensive experience with SQL and relational database schemas
Extensive experience with Google Sheets, Excel, Tableau, and/or Looker
Experience using Python, APIs, or workflow platforms to build automated data workflows
Experience building agents and training LLM models for complex multi-step problems
Strong understanding of data management, governance, and hygiene
Technologies
Responsibilities
Architect, test, and deploy LLMs and agents to automate unstructured multi-step data investigations
Build automated Python workflows to transform manual processes into scalable impact
Implement data architecture and AI orchestration frameworks for safety and accuracy
Perform SQL queries and analyses across complex telecommunications datasets
Design dashboards and BI solutions delivering actionable insights to business partners
Define KPIs and track performance over time
Collaborate with Carrier Relations, Engineering, Product, and Finance on data requirements
Take end-to-end ownership of data products from scoping to execution and delivery
Benefits
Recruitment process
Remote-first role based in Ontario, British Columbia, or Alberta, Canada
Occasional travel required for team gatherings, off-sites, or customer meetings
Part of Twilio's Industry Relations and Strategic Growth organization
Application deadline September 20, 2026
Twilio uses AI in hiring but all decisions are made by people