Provide front-line technical support for OSCAR Pro's Electronic Medical Records (EMR) platform, assisting healthcare professionals across Canada with troubleshooting, workflow optimization, and issue resolution via phone and tickets.
Customer service, call centre, or technical support experience
Technical aptitude and comfort working with software
Strong written and verbal communication skills
Analytical and resourceful problem-solving abilities
Professionalism and respect for healthcare compliance and privacy standards
Adaptability and eagerness to expand technical skills
Provide phone and ticket-based support to healthcare providers using the EMR system
Guide users through product features and troubleshoot technical issues
Create and maintain clear, accurate documentation for customers and internal teams
Escalate issues when required and share insights to prevent recurring problems
Identify opportunities to improve workflows and enhance the support experience
Collaborate with internal teams on projects to strengthen support processes
Full-time remote position open to candidates across Canada except Quebec
Shift hours are 8:00 AM to 5:00 PM PST or 11:00 AM to 8:00 PM EST
Clear progression path to Tier 2, Tier 3 support, or onboarding, training, and implementation teams
Part of WELL Health Technologies, a leading Canadian digital health company
Interview process includes a virtual interview with a Talent Advisor using BrightHire AI-powered tool
Final virtual interview with the Team Lead and Director of Customer Support