About this role
Lead strategic alignment, design, delivery, and evaluation of the Community Wishlist program portfolio at the Wikimedia Foundation. Drive cross-functional programs that turn community feature requests into impactful outcomes across multiple teams and stakeholder groups.
Must have
8+ years experience in community management and community service ownership
8+ years experience managing multi-stakeholder groups with staff, partners, and volunteers
Proven track record delivering complex projects with competing priorities
Strong program management skills including prioritization, planning, and facilitation
Excellent English written and verbal communication with executive presentation experience
Ability to build rapport and influence distributed, culturally diverse teams
Commitment to creating a culture of equity, inclusion, and diversity
Ability to navigate ambiguity and engage with complexity to drive action
Ability to communicate with both deeply technical and non-technical stakeholders
Technologies
Responsibilities
Lead planning, coordination, and execution of request intake programs across teams and departments
Track and enable teams to deliver meaningful impact with clear metrics and milestones
Facilitate and improve team practices, workflows, and processes at the wishlist program level
Support community organizations to implement programming that expands reach
Manage budgets and resources for intake activities including external vendors and consultants
Manage teams across functional boundaries both internal and external
Maintain strong documentation and transparent reporting structures for stakeholder visibility
Communicate portfolio vision and direction to various stakeholder audiences
Lead capacity planning exercises and recommend resource allocation or escalation
Partner with Product and Technology leadership to align priorities with strategic objectives
Build and maintain relationships with community members, leaders, and movement organizations
Develop shared understanding of program goals and ensure stakeholder alignment on commitments
Design program evaluation plans and develop qualitative and quantitative project metrics
Evaluate success against metrics and milestones with clear communication in reporting
Prepare reports and presentations on program outcomes and progress toward strategic goals
Benefits
Amenities
Recruitment process
Reports to the Chief of Staff to the Chief Product and Technology Officer
Works across multiple teams, departments, and Wikimedia stakeholder groups
International organization with distributed workforce in 40+ countries
Nonprofit organization operating Wikipedia and other Wikimedia free knowledge projects
Equal opportunity employer valuing diverse workforce and inclusive workplace
Hired through local third party Employer of Record for non-US employees
Requires current work authorization in hiring location
