About this role
Lead product development at Customer.io, a B2B SaaS messaging platform used by 9,000+ companies. Drive customer-first roadmaps through research, AI-powered discovery, and cross-functional collaboration with Design and Engineering.
Must have
7+ years of product management experience, ideally in B2B SaaS or behavioral data platforms
Strong analytical skills with comfort using metrics dashboards and data-driven decision making
Proven ability to lead feature development independently and deliver outcomes with tight teams
High product intuition balanced with humility and experimentation mindset
Exceptional written communication and decision-framing in remote async-first environments
Experience using or developing AI-powered tooling in product workflow
Technical background with ability to build basic web applications and write scripts
Track record as DRI for engineering initiatives with ability to navigate trade-offs
Technologies
Responsibilities
Identify and validate customer problems through user research, analytics, partner insights, and AI-powered discovery
Rapidly prototype and run focused experiments to test hypotheses and de-risk ideas early
Lead cross-functional planning by aligning Engineering, Design, and stakeholders around product goals
Drive feature strategy and influence roadmaps rooted in customer impact and market opportunity
Break down complex projects into incremental testable releases using system thinking
Define product success metrics and track adoption, engagement, and retention
Take on Technology Lead responsibilities including data analysis, prototyping, and delivery risk management
Work with GTM stakeholders post-launch to ensure successful outcomes and business impact
Benefits
Amenities
Recruitment process
Six-person product team partnering closely with Design and Engineering
High autonomy environment with emphasis on validating ideas early
Five-stage interview process including product case and panel review
Background check and employment verification required for final candidates
Company committed to inclusion, equity, and bias-free hiring practices
