About this role
Bridge between Hightouch and Fortune 5000 customers, overseeing onboarding, adoption, and technical success for enterprise clients. Combine business experience with technical acumen to drive retention and expansion while guiding product innovation.
Must have
5-10 years experience in client facing technology role combining business and technical skills
Experience managing and executing technical projects with customer-first attitude
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems
Strong troubleshooting and problem solving skills
Ability to collaborate cross functionally with different teams
Ability to work under pressure and navigate unexpected roadblocks
Technologies
Responsibilities
Responsible for retention and expansion of largest Enterprise customers
Work closely with Sales to strategize on increasing Hightouch adoption in large organizations
Deliver timely and organized onboarding through effective project management
Ensure customers see full value in Hightouch products
Advise customers on technical best practices across all products
Collaborate with Support Engineering and other teams on technical escalations
Surface use cases and problems to Engineering to push product forward
Benefits
Recruitment process
On-Target Earnings Range is $200,000-$250,000 annually
Named a Leader in 2026 Gartner Magic Quadrant for Customer Data Platforms
Trusted by enterprises like Domino's Spotify Aritzia Cars.com Ramp and PetSmart
Company participates in E-Verify post-hire for U.S. work eligibility verification
