Create and maintain digital learning resources for Citywide software platform, including training videos, knowledge base articles, and e-learning content. Leverage AI tools and modern authoring tools to help clients adopt and effectively use enterprise asset management solutions.
Diploma or Bachelor's degree in Instructional Design, Digital Media, Multimedia, Communications, Educational Technology, Computer Science, or related field
0-2 years of experience creating digital learning content, technical documentation, or multimedia content
Demonstrated ability to quickly learn new software applications and work independently with minimal supervision
Experience creating and editing videos using Camtasia, Descript, Articulate, Adobe Premiere Pro, or similar software
Strong written communication and technical writing skills with exceptional attention to detail
Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
Independently learn the Citywide software platform and new product features through hands-on exploration
Create, record, edit, and publish engaging software training videos and e-learning content using Camtasia, Articulate, and AI-powered tools
Develop, maintain, and improve client-facing knowledge base articles in HappyFox
Modernize legacy training materials into concise videos, knowledge base articles, and quick reference guides
Leverage AI and automation tools to improve speed, quality, and consistency of content creation
Capture and edit screenshots, screen recordings, graphics, and other multimedia assets to enhance learning
Manage a backlog of training content projects by prioritizing work and delivering high-quality content on schedule
Collaborate with Product, Development, Implementation, and Training teams to ensure content reflects latest software updates
Review and test training content for accuracy, clarity, consistency, usability, and branding
Continuously explore new technologies, AI tools, and instructional design best practices
Full Time Remote position, candidate must live in Canada
Resume review by actual person with response within three weeks
Phone interview with People and Culture team to discuss experience and role
One or two virtual interviews with Hiring Team including skills, experience, values, and goals questions
Offer decision within a few days of final interview with verbal offer followed by formal offer letter
PSD Citywide uses Google Gemini to assist with recruitment note taking with human-led decision making
Committed to ensuring equal access and participation for people with disabilities
Accommodations available upon request for all aspects of recruitment and selection process