About this role
Support merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight at Constellation Payments. Identify and mitigate fraud, compliance, chargeback, ACH, NACHA, and merchant behavior risks across new and existing merchants in a fast-paced, remote-first environment.
Must have
1-3 years experience in risk operations, underwriting, payment operations, fraud monitoring, banking operations, or compliance operations
Working understanding of payment processing workflows, merchant accounts, transaction monitoring, chargebacks, ACH returns, refunds, and risk flags
Strong attention to detail with ability to validate documentation and identify inconsistencies
Ability to manage multiple open reviews, follow-ups, escalations, and time-sensitive cases simultaneously
Strong written communication skills for clear communication with partners, merchants, and internal stakeholders
Comfort working with CRM/case management tools, spreadsheets, and operational trackers
Ability to follow documented procedures while identifying gaps and process improvement opportunities
Sound judgment and professionalism when handling sensitive merchant, banking, fraud, and compliance information
Ability to work cross-functionally with Risk, Underwriting, Onboarding, Merchant Support, Finance, Product, and partner-facing teams
Working knowledge of ACH processing, NACHA Operating Rules, ACH return codes, unauthorized return thresholds, and ACH risk monitoring best practices
Ability to review and investigate ACH-related risk indicators including unusual return activity and transaction anomalies
Technologies
Responsibilities
Monitor merchant activity for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks
Investigate flagged activity including held transactions, large tickets, refunds, duplicate transactions, and suspicious processing behavior
Conduct merchant risk reviews and maintain complete case documentation within Salesforce
Manage bank account change reviews including validation, verification, approvals, and post-change monitoring
Support ongoing merchant monitoring programs including website reviews, LegitScript screenings, and sanctions screening
Perform enhanced due diligence for high-risk industries, MCCs, NEC classifications, and restricted business categories
Monitor chargeback, ACH, and NACHA-related activity including return rates and threshold monitoring
Support periodic KYC/KYB refreshes and merchant portfolio reviews
Maintain risk monitoring logs, investigation records, reporting dashboards, and tracking tools
Document investigations clearly with findings, evidence, risk assessments, and recommended next steps
Escalate critical fraud, compliance, sanctions, regulatory, or operational risks to leadership as required
Support risk process improvements, reporting enhancements, and underwriting initiatives
Recruitment process
100% remote-first model enabling work from home or any approved location within Canada
New role offering opportunity to contribute to development of risk programs and monitoring frameworks
Required ability to travel periodically for team meetings 2-3 times per year, training sessions, and conferences
AI may be used during the hiring process
No visa sponsorship offered; applicants must have pre-existing authorization to work in Canada
Part of Constellation Payment Processing - Canada business unit under Jonas Software
Jonas Software is a leading provider of enterprise management software solutions serving diverse vertical markets
Jonas Software supports over 60,000 customers in more than 30 countries with over 6,000 skilled professionals
Constellation Software Inc. is publicly listed on the TSX (CSU.TO) and a member of the S&P/TSX 60 Index
