Business Operations Manager, Technical Support Ops

RemoteSeniorPosted Aug 17, 2026

AITableauSQLIoTSaaS+3 more

About this role

Strategic business operations role embedded within Samsara's Technical Support organization, driving operational excellence and data-informed decision-making at scale. Partner with leadership to develop executive communications, build reporting frameworks, and leverage AI tools to accelerate analysis and workflow automation. Remote position based in Canada.

Must have

8+ years of experience in business operations, management consulting, strategy, or related field

Bachelor's degree from a 4-year accredited university

Demonstrated ability to build executive-level presentations and strategic communications

Strong analytical skills with ability to independently source, interpret, and synthesize data

Comfort and previous experience using AI tools for analysis, content generation, and workflow automation

Experience working cross-functionally and influencing stakeholders without direct authority

High degree of independence and intellectual curiosity

Technologies

SQLTableauSaaSIoTAILookerClaudeChatGPT

Responsibilities

Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations

Build and maintain reporting frameworks that track core business metrics such as CSAT, time to resolution, and cost to serve

Translate complex data and operational trends into clear, compelling stories that inform strategic decisions

Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams

Lead and manage special projects and operational improvement efforts within Technical Support

Leverage AI tools such as Claude and ChatGPT to accelerate analysis, content generation, and workflow automation

Own and operationalize AI governance across the support organization

Identify and close information gaps through independent research, data exploration, and rigorous synthesis

Benefits

Employee Assistance ProgramPaid parental leaveHealth insuranceDental insuranceVision insuranceWellness platform with incentivesCompetitive salary and stock option planFlexible hoursRemote workProfessional development

Amenities

Flexible, employee-led remote modelProfessional development stipendComprehensive health and parental leave plansPerformance-based bonus and variable payEquity for eligible roles in high-growth public company