Product Analyst - Product Experience Analytics

RemotemidPosted Aug 17, 2026

SQLTableauPythonR+12 more

About this role

Analyze customer journey instrumentation and in-app behavioral analytics for Akamai's cloud platform. Partner with product managers and designers to translate usage signals into strategic product decisions. Build dashboards, instrument product surfaces, and identify friction points in the customer journey.

Must have

Have 5 years of relevant experience and a Bachelor's degree

Possess solid SQL skills and comfort navigating large datasets

Have experience using product analytics platforms such as Pendo, Amplitude, Mixpanel, Heap, or FullStory

Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences

Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks

Technologies

PythonSQLAWSRESTBusiness analysisCloudJSONTableauRProduct visionData analyticsAmplitudePendoMixpanelHeapFullStory

Responsibilities

Partner with product managers and designers to define and measure good user experience

Build and maintain analytics dashboards in tools like Pendo or Tableau to drive business decisions

Instrument new product surfaces by defining event taxonomies and ensuring data quality with engineers

Analyze funnels, retention curves, and feature adoption to identify and resolve customer journey friction points

Contribute to our experience metrics framework and establishing analytics standards across the product organization

Benefits

RRSP and 401k matchEmployee Assistance ProgramPaid parental leaveHealth insuranceDental insuranceVision insuranceEmployee share purchase planWellness platform with incentivesCompetitive salary and stock option planFlexible PTORemote workProfessional development