About this role
Lead ServiceNow implementations specializing in ITSM, CSM, and CMDB modules. Design workflows, optimize processes, and ensure platform stability while aligning with ITIL best practices. Work US overlapping hours (5 PM - 2 AM IST) in a remote role based in India.
Must have
5+ years hands-on ServiceNow implementation and administration experience
Strong expertise in ITSM, CSM, and CMDB modules
Proficiency in JavaScript and Glide scripting
Knowledge of ITIL framework and best practices
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for ITSM and CSM
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field
Technologies
Responsibilities
Design, configure, and implement ServiceNow ITSM and CSM modules
Build and maintain CMDB structure, relationships, and integrations
Develop workflows, business rules, and automation scripts
Implement Incident, Problem, Change, Request, and Knowledge Management processes
Align ITSM workflows with ITIL best practices
Configure case management, portals, and customer workflows
Integrate CSM with external systems for seamless customer experience
Implement Discovery and Service Mapping for accurate CI population
Perform platform upgrades, patches, and ensure compliance with standards
Monitor system performance and troubleshoot issues proactively
Recruitment process
Reports to Vice President, Observability
Work US overlapping timings from 5 PM to 2 AM
Practice: Application Modernization
Originally posted on Himalayas
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