Instacart
·Product Management
AI Engagement Manager
About this role
Lead complex AI engagements for Instacart's Enterprise Solutions team, orchestrating multi-stakeholder deployments of the Intelligence Platform with B2B retail and CPG partners. Own the full engagement lifecycle from discovery through workflow adoption while bridging field execution and R&D.
Must have
8+ years in technical project management or enterprise engagement management
Track record delivering complex multi-stakeholder technical programs to external enterprise clients
Experience managing programs across full software development lifecycle
Technical fluency to converse with partner engineering teams on AI/ML implementations
Experience building and maintaining engagement cost models
Proficiency in Jira, Asana, or Smartsheet
Proficiency in Confluence and Google Workspace
Proficiency in PowerPoint and Google Slides
Bachelor's degree in Technology, Engineering, Business, or related field
Willingness to travel approximately 50% within North America
Technologies
Responsibilities
Own full AI engagement arc from discovery through sustained workflow adoption
Serve as external partner's single point of contact across every phase
Drive scope, timelines, milestones, and escalations across engagements
Shape engagement structure and translate partner needs into clear execution plans
Oversee testing and feedback loops ensuring platform performs against real workflows
Track adoption progress and manage change management for lasting behavior change
Ensure field learnings flow back to R&D and R&D delivers on roadmap commitments
Identify reusable patterns and build scalable delivery frameworks and playbooks
Track full cost structure of every active engagement including resource allocation
Maintain running view of cost-to-deliver across portfolio and surface cost/benefit signals
Travel on-site to partner locations during key engagement phases reaching 50%+ at peak
Benefits
Amenities
Recruitment process
Field-first role with significant travel to partner locations
Enterprise AI Pod is forward-deployed unit within Instacart's Enterprise Solutions team
Role is orchestration-focused not commercial success measured by partner value not signings
Playbook is still being written in this early-stage team
Hiring limited to Ontario, Alberta, British Columbia, and Nova Scotia
Role eligible for new hire equity grant and annual refresh grants
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