Clariti
·Product Management
Engagement Manager II
About this role
Lead enterprise SaaS implementations for government clients at Clariti, a GovTech company. Drive complex multi-stakeholder projects with System Integrators, manage professional services teams, and ensure exceptional customer outcomes in permitting, licensing, and service delivery.
Must have
4+ years leading enterprise IT engagements in SaaS Professional Services
4+ years consulting or industry experience with CxO-level relationships
Proven track record leading large transformation projects
Expertise in project management and agile methodologies
Demonstrated leadership and team management capabilities
Expertise in objection handling and escalation management
Ability to travel 40-50% within US and Canada
High emotional intelligence and difficult customer management skills
Technologies
Responsibilities
Collaborate with Clariti, System Integrators, and customers to deliver outcomes
Plan and manage full project lifecycle including governance, schedules, and budgets
Lead Professional Services team including Implementation Consultants and Solution Architects
Implement quality control and proactively identify and mitigate risks
Provide regular reports to senior management on project performance
Hold teams accountable and manage customer expectations throughout engagements
Communicate effectively with technical and business audiences at all levels
Adapt approach based on team dynamics, cultural nuances, and stakeholder styles
Benefits
Recruitment process
GovTech/civic technology ecosystem focus on government citizen experiences
Implementation projects typically take 12+ months duration
Background checks required including sanctions and criminal record review
Occasional company travel 1-2 times per year for meetings
Inclusive culture emphasizing ownership, growth mindset, and courageous communication
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