Product Manager

RemoteSeniorPosted Aug 17, 2026

AI+1 more

About this role

Own the self-serve customer journey at Customer.io, from signup through activation and upgrade. Drive growth experiments, reduce friction, and improve activation and retention metrics in a remote, async-first environment.

Must have

3+ years of product management experience in SaaS

Self-serve or product-led growth exposure

Experience using or developing AI-powered tooling

Track record of improving activation or retention metrics

Strong analytical and experimentation skills

Experience collaborating across Product, Marketing, and CX

Clear communicator who simplifies complexity

Comfort working autonomously in remote async-first environment

Technologies

SaaSAI

Responsibilities

Own product experience of self-serve journey from signup through activation and upgrade

Find and resolve friction points using data, experimentation, and customer insight

Define and track success metrics for activation, retention, and monetization

Partner with Marketing, CX, and Design to keep experience consistent

Work with Engineering to scope and deliver improvements reducing time-to-value

Run A/B tests and growth experiments to drive conversion and engagement

Communicate priorities and progress clearly across teams and leadership

Benefits

Paid parental leaveHealth insuranceDental insuranceVision insuranceWellness allowanceHome office allowanceUnlimited PTORemote workProfessional development

Amenities

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and family16 weeks paid parental leaveUnlimited PTORemote work stipendWellness stipendProfessional development budget